I know you say you don't have Backoffice, but you can do it with their back office, touchoffice in the global price change function. Where are you in the country? Have you thought about asking your d...

They do training days down there, I've been twice now. Well worth the taking the time because you get to things that you didn't even know exist. Plus I got to meet Darren Gem xx

You have a 9 inch one? Don't set it to mirror or it will mirror the front one. You need to make sure it's in the right position, so that it's top lines up with the top of the main screen and it's lef...

it will be your cable that is incorrect icr knows whether the printer is online or not, not by communicating with the printer but by examining the hardware handshaking lines. where did the cable come ...

Our moto here is, if in doubt give darren a shout lol or any of the others but that doesn't ryme want me to ask him for you whats the exact system error mesesage, its probably the real problem G...

once I select to run task manager, I'm back to the black screen - my guess is that its forcing itself to be "always on top". Task manager appears over the top of mine, so i guess it should b...

I've lost count of the times that darren has got me out of a sticky scrape! if you know how to get the logo into the printer with epson software then you only need to delete the logo.rsc from your i...

Funny enough they phoned us a couple of weeks ago trying to get them to resale their junk. Weve swapped the software on a few of their machines that theyve supplied where the customer thought they we'...

Can you stop journal printing at all? unknown - some tills have this option - not sure about yours D8 to 1 in address 0522 Gem x

do you have an actual scale linked, if so then you set it on the plu. if you're using barcdoes then it's set inside the barcode for the list you need to look at machine features > pull down group a...

Unless you know the number for another manager or engineer clerk, or you have a cable and software to program it remotely then you're going to have to get your dealer in to help you with that Gem x

key to program select plu setting find your plu and change the price Gem x

Works ok on all ours in the office though we've only put it on PC's and not an actually touch screen yet as they all have pos ready on. Have you tried asking icr andy? Gem x

You will need to talk to your local till dealer about stuff like that, it's not something you can just download. I'm not sure that Fidelity do much in that line any more. USD make good back office sof...

@andythediver the printer works fine with other epos just doesn't like icr touch. Although it worked previously with icr touch with the exact same hardware. That sounds to me like you've install a pri...