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SamLite error, result -999

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Hello. I tried to do a "send all products" to the till this morning and received this error on every attempt.

We use SamLite software, Sam4s NR 500 till, win 10 laptop.

06/08/2020 05:21:16 - *** [name of shop] Executed SEND_ALL_PRODUCTS PLU.PGM Result: -999

I suspect that this could mean we have reached the maximum number of products allowed (if that's such a thing) or could the till need a SD card putting in it to increase memory (my partner thinks he has seen this is possible but can't remember where)

Any help is much appreciated. Thank you

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