Welcome to EpoS Wizard!
Hope someone can help,
just bought this machine and it is driving me up the wall,
i only want to void something,
when i turn the key to the void sign, the amount i enter is shown as a credit, i don't know wjat i am doing wrong, can anyone help, please
Hi. I'm not sure why it is driving you up the wall. It is the easiest function on the whole machine. Simply press the void button (infinity symbol) straight after you make the mistake, then carry on with the sale.
If you have any other problems, just let me know.
Mark
Thanks
I have been putting in the amount and trying to show it as a minus,
i will try it,
i am sorry for being so dumb !
but thanks anyway
neil
if i have entered the amount and finalised it, can i then void it or not and yes it is still driving me up the wall. If not What do you do to balance the till, or for example if somebody comes in for a refund.
Thanks
Neil
Ok. Yes, that is a refund if you have finalised with a payment key and the drawer has opened. On these machines, you do have to turn to void mode to do a refund.
After the sale has finished,
Turn the key to VOID mode (infinity symbol)
Type the price, then press the same department that you originally sold it under, then press the payment method to refund as (Usually cash).
turn back to REG mode.
that should work. let me know if it doesn't.
Mark
