Welcome to EpoS Wizard!
I had a 7040 that had (has) an odd problem. It will at times lock up (buttons seem dead) and display goes blank or garbled. On doing a PGM restart the the display comes back but the keyboard has reverted to an out of box layout. Will not loose any UPC's or any other programming. I have to go back onsite and reassign the keyboard for all the speed tenders and other moved keys. The first time this occured (a few months ago) I had to replace the journal printer (print head had fried) also. Once the keyboard has been straightened out, all is good for awhile. Nothing is scrambled in memory file or PGM programs. The only thing connected is a Metrologic scanner and he will use a PS2 keyboard for entering UPC info. Anyone seem such a occurance? Suggestions?
ive had the factory default thing happen a few times but tend to assume they pushed the wrong button and defaulted the keyboard [go through audit roll it will tell you if that is the case]
in terms of scrambling software, have you upgraded the memory per chance? and if you did, did you buy the correct ones from uk supplier in Dewsbury or [like me in 1 location] did you source a set for less than half the price?
the half price ones cause me huge issues and i will never repeat it! sometimes you really do get what you pay for [customer in question has 3 shops all centrally controlled from multi-site samstock - only the site with cheap chips gives me grief [im considering taking the hit and replacing them with the dealer approved ones]
I'm a sub dealer for the SAM4 national distributor in Canada, so anything I purchase for resale would be sanctioned and distributed by SAM4 North America. As I am in Canada, we are are talking about probably two different firmware machines and as such are discussing a physically same machine but with a little different "smarts". There is no PC involved or connected to the ecr, all programming is done at the terminal. The only thing I can see MAYBE causing the problem would be a spike on 5v when the PS2 keyboard is plugged in throwing some sort of "glitch" back to logic OR (because the machine has max RAM expansion) one of the memory chips may be bad. I really can't see how touching an incorrect button during operation would scramble the keyboard layout. At first I thought maybe they had touched a level shift button by accident which would revert it back to an out of box keyboard (even though I'm sure I inhibited them) but customer was emphatic in saying this was happening during a simple scanning transaction. Kind of makes me glad I only moved a few of these. So, you said you had seen a couple of machines do this, you never really nailed down exactly what happened? Did it happen again on those machines?
i love these tills! - the only one that has caused an issue is the one i put cheaper chips in!
failing that they have been bullet proof.
pushing the wrong button at the point of initial reset
sets the default keyboard but also prints kbd default on the audit roll! [ive done it myself in a blonde moment lol]
