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SAM4s ER420M "Warning Over limit" Error

6 Posts
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Posts: 6
Topic starter
Active Member
Joined: 11 years ago

Hi All, Our cash register has started issuing a warning over limit message when dealing with cash transactions over $100 e.g. when a customer purchases over $100 in items and then requires cash in change, the register issues an "over limit" error and we have to break down the sale to less than $100 to complete. No problem with EFT transactions but the cash button wont work.

Any ideas on what is causing this problem now and how to fix?

Txs
A

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5 Replies
Posts: 2464
Member
Joined: 15 years ago

yes

someone has set a h.a.l.o. [high amount lock out] of 100 .00 on the cash button
just change the amount to 9999.99 and all should be well

[have never seen this done accidentally before on this model !dunce ???]

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Posts: 6
Topic starter
Active Member
Joined: 11 years ago

Thanks for prompt reply. We had a tech add a discount button recently and had quite a few problems with getting that implemented so maybe that caused the problem.

Rather than get the tech back, can you tell me how to make the change? Is it simple to do? Appreciate the help.

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Posts: 2464
Member
Joined: 15 years ago

turn key to pgm mode
enter 90 into the sub total button
enter 0 into cash button
press cash button again to exit the program
return key to reg and test

it could be related to discount as its also the program for setting the percentage rate
im guessing its preset at 10% ? thats where the 100.00 would have come from

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Posts: 6
Topic starter
Active Member
Joined: 11 years ago

Thanks heaps.

Will these changes effect the 10% discount button as we have just launched a promo and need that key?

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