Welcome to EpoS Wizard!
Please help! I haven't used my till in a while as I have been inbetween pubs. I have just got another pub and tried to set up my till again. However, I turned it on and the display is showing 'INIT CLEAR'. I have tried to perform an initial clear, but nothing happens, no receipt is printed off to say it is complete and the till wont let me access anything. It beeps when I press some buttons but then goes completely silent after about 5 or 6 presses. All the time showing the 'INIT CLEAR' display. Please help me get back into my system.
Many Thanks
Simon Hancox
it has been left standing for too long and at best has lost all its settings
at worst [quite possible due to its age] it requires a new battery [not customer replaceable]
in either case, a full ram clear and setup is required
the set up procedure is dependant on a number of factors - such as clerl interrupt, the number of staff you have and wether or not you intend to seve food or run tabs.
to see if its worth it,
put the c key in the control lock, turn 1 position clockwise past p
hold down third button up on the right hand side of the keyboard
power off count to 5 power on count to 5 [or until h/wchek appears]
follow on screen prompts
check if basic operations return [dont expect it to run like it did - everything is gone]
if it does, leave plugged in for 24 hrs then turn it off for 24 hours
if it still works chances are you are ok to start rebuilding the program
if it fails, then the internal battery is at the end of its service life and will need replacing.
where in the uk are you?
slight problem with that, I seem to have lost some of the keys too 
I only have P, Z, REG and VD. I take it there is no way to do it with these keys??
Do you know if there is anywhere I can purchase new keys for it?
I am in Brewood (near Wolverhampton).
Many thanks for swift reply!
Simon Hancox
nope - has to be the c key
keys are still widely available as they are used in current models
If you're desperate, you can file the P key down to a C key. Each successive increase in function on the keys is a bit of removal on the key metal. You will need a good square file and a bench vice. To work out which little bit of metal to remove, mark the P key with a whiteboard marker pen (or something that will rub off metal easily) over its entire face, then insert it carefully into the key way, turn it as far as it will go (just past the P position) and hold it there whilst you rub it slightly in and out of the keyway. Remove it, and the bit of metal to remove should be shiny. File that portion away so that the key presents a smooth edge. These keys are a bit simple, so accuracy is not all that important, and a bit of friction in the last stage from P to C is not all that problematic.
