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2 seperate issues w...
 
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2 seperate issues with xn760 - first drivers then software

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Posts: 2464
Topic starter
Member
Joined: 15 years ago

ok This is driving me to drink lB
i have just replaced the hard drive in a checkout Xn760, reinstalled windows and drivers - including touch drivers [elo] on com5.
No matter what I try, I cannot get the touch screen to operate!
Despite all the elo diagnostics telling me it's working fine, the darn mouse will not follow my finger! or align the screen - in fact, i may as well be poking my television set! :cry: lB

Have tried all the versions of the drivers on the disk and downloaded and installed the latest drivers from elo any help would be greatl appreciated - preferably before i go bald!!! !dunce

On to issue number 2 !what lB lB
This, to be fair , I was expecting to have problems with - Licencing! ;R
Despite being able to salvage the ICRTouch folder in its entirity from the dying [not dead] HDD, the software thinks ive got a wooden leg and an eye patch!

After a few minutes of operation, i get booted out of the software with the message "invalid or no dongle" - NO DONGLE IS CORRECT - BUT THIS THING NEVER HAD ONE IN THE FIRST PLACE HONEST GUV lB lB lB

Can someone please put me out of my misery and tell me what i have missed - before I end up touching this screen with a hammer !what !what ;R !explode

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13 Replies
Posts: 859
Prominent Member
Joined: 13 years ago

This might be way off but, is ICRtouch possibly thinking port 5 is where a dongle would be, seeing something there and taking over the port thus stopping the touch screen working.
I had something similar with a usb touchscreen when a customer decided to change where everything was plugged in and then put them back to their original positions allowing another program to grab and keep the touchscreen port.

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Posts: 2464
Topic starter
Member
Joined: 15 years ago

An interesting point !Chin but the touch screen fault was present before loading icrtouch -it's still worth uninstalling touch again since most of the driver updates were carried out after its installation

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Posts: 27
Eminent Member
Joined: 14 years ago

the software will be licensed to the hard drive if the terminal didn't have a dongle, which is why the software is shutting down. I would contact ICRTouch about re licensing as they will have a record of this machine and will probably email you a new license file all being fine. :)

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Posts: 2464
Topic starter
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Joined: 15 years ago

leigh - thanks for that. i did exactly that this afternoon to be told that the relicence will only be considered if i send them the duff drive!
I understand the importance of copyright theft but come on!
the customer may have other data that needs to be recovered from the original drive before i give it to them-failing that, if i cant sort out the touchscreen, there's no point in fitting a new hard drive-the machine will have to be returned unrepaired :cry: why can they not licence it to a less volatile component - such as the mac address of the network card !explode

I hate to be beaten but the touch thing looks like its going to beat me :x
as a last resort, i am going to suggest "cloning" till2 and then overwriting the touch installation from till1 - its a bit inconvenient to leave the customer withno tills at all for a few hours!

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