Welcome to EpoS Wizard!
hi, sorry I didn't know if I should have stuck with same thread or I am meant to open one. But it always can be merged for me.
Basically a customer gave me £10 cash for an £8 transaction but my staff pressed £20 button by accident so the till was telling to give £12 change. When my staff only needed to give £2 change.
Obviously we corrected the human error 
but how do we actually correct it on the till ? Because end of day report will now show £8 up! but it will be short £8 in the till draw?
Hi
It will be fine. The till is only expecting the £8 anyway so thats what will be on the reports. The fact that it told you to give £12 change would cancel this out as long as you didnt give the customer the £12 and only gave them £2! lol
The extra £10 would not have gone in the till even if they had gave you a £20 note (as then you would have give £12 change). Your till has the £8 it expected from that sale so your sales will be correct.
Dave
thanks for clarification Dave
Hi Dave,
My friend also asks quickly what is the reasons why a till casio tk 2300 may not print end of day report? It wont even attempt to print it if I do: turn key to x1 and press cash. It did the other day. It just wont do it ever since I replaced the journal roll as it ran out.
I am going to double check if journal placed upside down . If any pending/stuck transaction in any clerk ? Should I just go through all the clerks and press cash just to cash them through
If worst comes to worst , how do I do a basic clerk counter reset ; not reset the till date/ time / stock name/ price list. just clear the clerk pending/stuck counters so I can do a end of day report. Then I can continue as normal right ?
Try clearing the clerks like you said, to make sure no open sales exist.
Do you get any error messages?
If all else fails try a flag clear, it wont clear any programming.
Turn key to off
while holding down RECEIPT FEED turn key to PGM
Release button
A row of F's will appear on screen
Press Subtotal
Then try reports again
Dave
